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Refund Policy

The Private Education Institute (PEI) refund policy is clearly stated below. You must be comfortable with this refund policy before signing the contract. 

1.    Refund for Withdrawal Due to Non-Delivery of Course 

1.1  The school will notify the student within 3 working days upon knowledge of any of the following:

1.1.1     It does not commence the Course on the Course Commencement Date;

1.1.2     It terminates the Course, before the Course Commencement Date;

1.1.3     It does not complete the Course by the Course Completion Date;

1.1.4     It terminates the Course, before the Course Completion Date;

1.1.5     It has not ensured that the student meets the course entry or matriculation requirement as set by the school stated in Schedule A of the student contract and within any stipulated timeline set by CPE; or

1.1.6     The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).

The student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course fees and Miscellaneous fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.

1.2  If the student withdraws from the Course for any reason other than those stated in Clause 1.1, the Accounts Department will, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on the Refund Table in Clause 3


2.    Refund During Cooling-Off Period

The school will provide the student with a cooling-off period of seven (7) working days after the date that the contract has been signed by both parties.  The student will be refunded the highest percentage stated in the Refund Table of the fees already paid if the student submits a written notice of withdrawal to the school within the cooling-off period, regardless of whether the student has started the course or not.


3.    Refund Table  

Percentage of Total Course and Miscellaneous Fees (%) Student’s Written Notice of Withdrawal is Received
75 More than 60 days before the Course Commencement Date
25 Before, but not more than 60 days before the Course Commencement Date

After, but not more than 0 days after the Course Commencement Date


More than 0 days after than Course Commencement Date


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